Careers

The Advocate Supervisor reports to the Program Director.

Case Management

• Assume management responsibility for up to 12 volunteers and/or 23 cases, reviewing new cases, and working to assign appropriate volunteers to each case in consultations with the Program Director. Demonstrates knowledge of each assigned case’s history and pertinent advocacy issues.
• Prepare case assignment documentation.
• Review, edit, and approve CASA court reports.
• Review and distribute reports to the Program Director for approval prior to submitting to the Court.
• Support advocates on their cases through problem solving, guidance, evaluation, training, and preparation for court appearances.
• Provide direct supervision to CASAs whose advocacy is inappropriate or detrimental.
• Maintain high level confidentiality with respect to client and family information.
• Introduce CASAs to system professionals and facilitate interagency collaboration.
• Upon case closure, ensure electronic records are updated with all relevant information, and prepare Case Closing documentation.
• Electronically maintain timely and thorough documents/records of each case and volunteer. Maintain and report case and volunteer data into Optima.

Volunteer Supervision

• Provide support to volunteers regarding their cases including problem solving, resource information and guidance related to the child welfare system. Contact between CASA and Supervisor should be at least once a month and be documented.
• Supervise and assist volunteers with court reports and edit as needed.
• Reinforce confidentiality policy with every volunteer.
• Assist with recruitment of new volunteers.
• Participate in evaluation of volunteer performance and periodic documentation checks.
• Consult with appropriate service providers.
• Assist in preparing volunteers for court testimony if necessary.
• Possess the ability to communicate with, supervise and empower volunteers to be effective in their roles.
• Introduce/monitor all Optima usage and approve contact logs as needed.
• Ensure adherence to National and New York State CASA standards.

Program Development

• Attend available conferences and workshops for the development of programs for volunteers at the request of the Program Director.
• Complete required data entry into Optima.
• Participate in staff meetings.
• Assist with planning volunteer appreciation events, in-service trainings, and other CASA of Rochester/Monroe County functions.
• Travel in and between Monroe and Wayne Counties required.
• Assist in community outreach as needed.
• Complete Training of Facilitators (ToF) through CASA of New York State or National CASA/GAL Association at the request of the Program Director.
• Assist in conducting pre-service training for new advocates.

Professional Development

• Adhere to the program policies on dress, professional conduct and demeanor.
• Model the mission as a public representative of CASA of Rochester/Monroe County.
• Always maintain confidentiality with staff, volunteers, Board, and court appointed professionals.
• Create and develop a yearly self-development plan with the Program Director.
• Actively participate in annual performance review by sharing milestones and achievements with the Program Director.
• Attend conferences, seminars, staff meetings, and trainings as requested by the Program Director.
• Other duties as assigned by the Program Director.

Skills, Knowledge, and Abilities

• Must demonstrate collaboration and leadership ability as well as a sound understanding of the principles of volunteer management and advocacy.
• Requires excellent verbal and written communication, as well as a demonstrated competency in office software applications.
• Possess ability to work well in a fast-paced changing environment and to handle multiple priorities.
• Must have a commitment to continuing professional and personal learning.
• Needs to be confident, flexible, organized, diplomatic, and responsible. Needs to be able to consult, problem solve and work collaboratively.

Education and Experience

• Undergraduate degree in social work, human services, or related field and three years relevant experience preferred.
• Commensurate education and work experience combination can be considered.
• Experience in volunteer management, competence in and commitment to the field of child welfare or child and family services.
• Knowledge of child abuse and neglect, advocacy, family dynamics, family court, and the social service system.
• Demonstrated commitment to cultural competency.

Agency Expectations of All Employees

• Prioritize and perform duties as workload requires, through flexible and efficient time management.
• Maintain a positive and respectful attitude, striving for harmony and teamwork within and outside of the agency.
• Communicate regularly with direct supervisor about workplace issues verbally and in written form.
• Consistently report to work on time, prepared to perform duties of position.
• Adhere to agency Policies and Procedures.
• Participate in fundraising, recruitment, and outreach activities.

This job description in no way implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

CASA’s commitment to equal employment opportunity is a basic part of our philosophy. We will not discriminate against employees, applicants for employment, or volunteers on any legally recognized basis including, but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, veteran status, uniformed service member status, or genetic information. This policy applies to all employment practices, including recruitment, hiring, training, compensation, transfer, promotion, and termination.