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Advocate Supervisor-30 hours

Job Description:  Advocate Supervisor (30 Hours/week)

General Description:

In a manner consistent with the mission and values of CASA of Rochester/ Monroe County, the Advocate Supervisor provides training and supervision to Volunteer Advocates. The Advocate Supervisor assures that children served by the program receive sound advocacy and early permanency planning, in accordance with the New York Statute, federal laws, and the policies of CASA of Rochester/ Monroe County. The Advocate Supervisor works directly with Family Court staff, the Department of Human Services, attorneys, and other community agencies representing abused and neglected children. 

Reports to: Executive Director


Position Responsibilities:

Recruit/train advocates: Participate in recruitment activities including outreach and presentations as arranged.  Participates in pre-service and continuing training CASA volunteers, including evaluation of trainees as requested by the Director.

Coordinate with Director to match cases with available advocates:  Demonstrates knowledge of each assigned case's history and pertinent advocacy issues.  Work to reassign mismatched cases.

Supervises the CASAs involvement in their cases, while assuring that organization policies and sound case management practices are followed: Manages and supports up to 23 advocates and their cases through problem solving, guidance, evaluation, training, and preparation for court appearances. Provides direct supervision to CASA’s whose advocacy is inappropriate or detrimental. Maintains high level of confidentiality with respect to client and family information.

Represents the organization within the child welfare system including Family Court and the community through participation in advisory groups, committees, and public relations activities as assigned.

Engages in program implementation, evaluation, and planning: Participates in the Supervisor’s staff meetings, assuring accountability and quality.  Provides input about program policy and compliance with National CASA standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Other duties as assigned by the Director.

Skills, Knowledge, and Abilities:

·         Must demonstrate collaboration and leadership ability as well as a sound understanding of the principles of volunteer management and advocacy.

·         Requires excellent verbal and written communication, demonstrated competency in office software applications.

·         Possess ability to work well in a fast-paced changing environment and to handle multiple priorities.

·         Must have a commitment to continuing professional and personal learning.

·         Needs to be confident, flexible, organized, diplomatic, and responsible. Needs to be able to consult, problem solve and work collaboratively.

·         Must demonstrate commitment to the organization's philosophy of skilled volunteer advocacy.

Education and Experience:

Undergraduate degree in social work, human services, or related field and three years relevant experience. Commensurate education and work experience combination can be considered.

Experience in volunteer management, competence in and commitment to the field of child welfare or child and family services. Knowledge of child abuse and neglect, advocacy, family dynamics, family court, and the social service system. Demonstrated commitment to cultural competency.


Agency Expectations of All Employees:

·         Prioritize and perform duties as workload requires, through flexible and efficient time management

·         Maintain a positive and respectful attitude, striving for harmony and teamwork within and outside of the agency

·         Communicate regularly with supervisor about workplace issues verbally and in written form

·         Consistently report to work on time, prepared to perform duties of position

·         Adhere to agency Policies and Procedures

·         Participate in fund raising activities

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

CASA’s commitment to equal employment opportunity is a basic part of our philosophy. We will not discriminate against employees, applicants for employment, or volunteers on any legally recognized basis including, but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, veteran status, uniformed service member status, or genetic information. This policy applies to all employment practices, including recruitment, hiring, training, compensation, transfer, promotion, and termination.